Return & Refunds Policy

Last updated May 15th 2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at RevivalReggaeNYC@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

__________

Attn: Returns

RMA #

__________ 

__________, __________ 

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS   

The following items cannot be returned or exchanged:

• Revival Reggae Dance Party Tickets and Entry (Live or Online Events)  
• In-Person Events Tickets  
• Perishable Products  

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

• A 10% restocking fee will be charged for all returns.    
• Sale items are FINAL SALE and cannot be returned.    

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

RevivalReggaeNYC@gmail.com